I've experienced horrible activities with american Airways. I'm able to’t even amount their shopper service mainly because it is much underneath a a person star. buyer relations Associates are rude, short, and unfriendly.
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went into the Dominican Republic on trip with my wife and son on july31 til aug seventh 2015 had a great time until time for you to go dwelling, the flight leaving to the aug7th had a hold off for 8 hrs for departing to Miami then suppose to connect and go to dulles airport.
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Just flew The usa Airways by means of american eagle….experienced the rudest flight attendant at any time….A further passenger was javing questions on connecting flight …she was so worried missing it…flight attendant was so rude and no help….she was unpleasant to passengers entire serving beverages…..we sat for twenty minutes waiting foe gate when landing in chicago…many of us required to uae restroom…she snapped at folks whenever we tried to use restrooms.
I had been scheduled to get a flight leaving Ronald Reagan Airport to Columbus Worldwide Airport now, boarding at 2:forty two departing at three:fifty. Me and 3 Some others , sitting down during the assigned gate, never ever listened to the boarding announcement. Once we realized persons were being boarding went to the gate and had been turned absent. It was three:04 PM whenever we ended up advised this. Intellect you the gate just shut two minutes prior and we sat and watched the plane front of us for another twenty minutes. People today were being even now dropping off baggage and boarding the plane . When questioned why we can easily’t board the plane, we were being chastised through the staff for not listening. The gate was crowded, and noisy. I am able to tell you we could not listen to your personnel.
The whole opposite is your employee Liibide (sorry I didn’t obtain the spelling of his name). I hesitate to call him a Shopper Service Rep. He did help me with a few issues I had on my outgoing flight but mainly was of no help in any way with my return flight.
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I used to be seeking to purchase ticket for fifteen 12 months previous son and couldn’t use Web page for he was considered insignificant. I known as consumer service and she assisted me with airline purchase. I precisely questioned if I necessary to terminate if I could in just 24hours. This attendant mentioned Indeed. I learned four several hours later on The main reason son would wish to fly was cancelled. I called back to terminate the flight the attendant instructed me I couldn’t cancel flight and it was a check that nonrefundable ticket. I advised her problem as mentioned earlier mentioned she claimed she couldn’t do nearly anything. I requested for just a supervisor, I obtained just one and explained your situation, she mentioned I couldn’t terminate it and acquire my a reimbursement she was incredibly impolite and hung up on me. I called back again to ask for another supervisor and as I had been speaking to this supervisor she informed me that the final supervisor said in her file I refused voucher. What ever a voucher was I was not even positive. Then second supervisor explained to me what she considered. And so the flight wasn’t cancelled given that she mentioned to attend a few days before I make my last determination and he or she would wave altering rate to do so And that i shouldn’t have any problems.
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American Airlines has the worst consumer service of all Airways I have used in my sixty three yrs. My wife’s anniversary earrings have been stolen from her suitcase on June twenty, 2013 and Consumer service has REFUSED to Get in touch with us back following reporting the thief the day it happened.